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Norton is just too much trouble, January 22, 2009
By johnsees

"I installed NIS2009 on my computer and my mother-in-law's laptop. We were both using pre-2009 versions of NIS and Norton Systemworks. We found out the hard way that 2009 Norton products are not compatible with pre-2009 products: On her machine, NSW kept complaining that she didn't have any antivirus, because it didn't recognize NIS2009. I wasn't even able to install NIS2009 on my computer until I contacted tech support and they told me I needed to replace the old NSW with NSW2009. They did allow me to download it free, but in trouble-shooting NIS2009 (more on that in a moment) I lost NSW2009, only to find that I couldn't re-install it because it wouldn't validate.

Anyway, shortly after installing NIS2009, we both realized that it took FOREVER to shut down our computers. After clicking START>TURN OFF COMPUTER, it takes several MINUTES before we're presented with the choice of standby, shut down, or restart. After choosing one, it then takes several more MINUTES before the computer actually shuts down.

There is nothing common to our computers except NIS2009, and we didn't have this problem before, and there is at least one other poster on the Norton forum who has the same problem, so it's not something unique to my system. I've worked with Norton tech support, uninstalling, reinstalling, over and over, and it's obvious that this shutdown problem is beyond them. I've been working with the Norton forum, and so far no luck. I think that most people agree that there's something left over from a previous Norton installation that's causing a problem, but I've been trying to remove all traces of previous Norton programs from my machine, and so far I'm coming up short. I asked on the Norton forum how to get all the Norton "gunk" out of my machine, and one of the Norton "gurus" said something to the effect of, "re-install Windows!" I shouldn't have to go to all that trouble just to un-install a program! But it's pretty obvious that the folks at Symantec don't care about that.

As it stands now, the situation is absolutely unacceptable, and I'm afraid I'm looking at a complete re-install of Windows just so that I can take MY computer back from Norton. I've been using Norton programs since the time when they were actually written by Peter Norton, and this will be the last one for me. Norton programs are just too much trouble."

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