Overall Rating:

1 out of 5

Great water park, HORRIBLE CUSTOMER SERVICE!, April 1, 2009
By rjhzr2

"The hotel was beautiful but.. to start we had a room by the outdoor water park right by the interstate, all night long we could hear the traffic like we were outside! We paid over $400 for our room, that is not right!!!! There is no sound dampening whatsoever! At 2am none of us could sleep so I walked down to the front desk, I told the person "None of us can sleep can you switch our room?" He told me "No we are booked, let me ask my manager" He stayed in the back room for 15 minutes finally came back out and said "No there is nothing my manager can do either we can give you free earplugs?" I told him that's not good enough so he stated "Well have a great night!" I had never been so mad! In the mourning I complained again and the manager I got didn't really listen and just said sorry. At the bowling alley we had to wait for 15 minutes while the associate was on a personal phone call. I have called and tried complaining about this for a week but no one will return a call. I keep getting put through to voice mails. I have been through 3 managers and no one will call me back just to talk. THE SERVICE IS HORRIBLE!!!! STAY SOMEWHERE ELSE! Super 8 is even so much better then Kalahari for service!!!"

4 of 4 people found this review helpful.

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